Big Green Egg customer service lacks

The company who says they have great customer service...shorted me two parts of my egg...and sent the old style handle...not the fellow who contracts separately...but the egg people who have egg on their face right now...called this a.m....wanted me to wait til later today and see if he could get back to me then...called later to say that the plate setter was missing also...not to worry..never heard back from anyone...tried to call about 10 minutes before closing but can't get a sole to answer...guess they figure anyone that calls that late can wait...so can't use it tonight...what about tomorrow night or the next...people buy used cars for less than this!  My first car...new...was not a lot more than this....now it just sits...been sitting all day...sat all weekend at the warehouse as the fellow who contracts to deliver was out of town..that was okay..but now I want my egg...all the parts...not just some of them...all of them...maybe I should just roll down the road in it...big enough to sit in..just short a motor and some other parts.